San Francisco

Privacy Policy

At Lighthouse Immersive and their authorized agents (Starvox Entertainment, Starvox Exhibits, and ShowOne Productions), we respect your right to privacy and we understand that users of any Lighthouse Immersive website – including need to be in control of their personal information. “Personal information” includes, but is not limited to, name, address, telephone number, e-mail address, and credit card information. Lighthouse Immersive and its authorized agents (Starvox Entertainment, Starvox Exhibits, and ShowOne Productions) do not sell, rent, or otherwise disclose any of this information. Lighthouse Immersive adopted this Privacy Policy to inform users of the and internet sites and how the sites collect, store and use personal information submitted by users.


Certain applications on and internet sites may require users to register or to provide personal information in order to make a commercial transaction (e.g. purchase tickets to an event), to enter a contest/promotion, or to subscribe to a newsletter. This information is collected on behalf of Lighthouse Immersive (Starvox Entertainment, Starvox Exhibits and ShowOne Productions) and Universe and is shared with a limited number of authorized third parties to assist in creating a more personalized purchasing experience. Note that no financial information (e.g., credit card numbers) are shared, and all information is stored securely and in encrypted form.


Lighthouse Immersive (Starvox Entertainment, Starvox Exhibits and ShowOne Productions) provides a number of free email-based communications:


As a service to our customers, event-related emails will be sent both in advance and after a performance, they have purchased tickets to highlight key information about the performance. Any electronic correspondence sent to you by Lighthouse Immersive (Starvox Entertainment, Starvox Exhibits and ShowOne Productions) will always offer you the option to be removed from the e-mail/electronic mailing list. Remove Information If you wish to be removed from the mailing list, visit the Lighthouse Immersive mailing list webpage at and follow the unsubscribe instructions.


You may contact Lighthouse Immersive directly at:

MAIL:  Lighthouse Immersive, 1 Yonge Street, Toronto, ON, M5E 1W7, Canada


Email Communications are sent through an Email Marketing System (EMS) that is managed by Mail Chimp and through the Universe ticketing software.


An Email address is required when making a purchase online through the or internet sites in order to complete the transaction. Email addresses provided through this are used to send you a confirmation of your transaction, pre-show reminders, post-show thank you emails and special offers/E-News emails. You may unsubscribe from these communications at any time through the unsubscribe link found in these emails. Under Canada’s Anti-Spam legislation, individuals can be sent commercial electronic messages from an organization with whom they have an existing business relationship or who have expressly opted-in to receive communications. For more details on CASL, you can read the legislation in its full form at the Government of Canada’s website


Lighthouse Immersive (Starvox Entertainment, Starvox Exhibits, and ShowOne Productions) may occasionally present a special contest or promotion on its websites or through a mailing list that is obtained through a partnership with another organization(s). To qualify for entry, we may ask you to provide personal information (i.e. name, address, phone number, and other demographic information). If we plan to share that information with the other participating partners, we will provide a statement to that effect. We strongly suggest you read any rules and regulations that are provided for contests and promotions provided through the or internet sites or through a mailing list, to determine how your information is to be used.


Lighthouse Immersive (Starvox Entertainment, Starvox Exhibits, and ShowOne Productions) will protect any personal financial information that you share with us. If you make a purchase online through or for any of our productions or any other productions for which Universe is an agent, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, the credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties. Any web page on our site(s) that requests credit card information is encrypted, using Secure Socket Layer technology for your protection.


Our site includes links to other websites whose privacy policies we don’t control. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), the use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the site directly for more information. Lighthouse Immersive is not responsible for the privacy practices or the content of such websites.

COOKIES and use remarketing services (including, but not limited to AdRoll and Google AdWords) to advertise on third-party websites to previous visitors of our site. This could be in the form of an advertisement on the Google search results page, or a site in the given display networks. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the and Universe websites. Of course, any data collected will be used in accordance with our own privacy policy and the privacy policies of the service providers. It is important to note that no personal identifying information is gathered or transmitted with this cookie. You can set preferences for how Google and AdRoll advertise to you using their respective Ad Preferences pages. You can opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.