I Never Received Them

Get all the answers about Immersive Frida Kahlo Boston

Frequently Asked Questions

I bought my tickets but...

To reschedule your tickets, please visit our Change of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

Exhibit Info

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

Backpacks, luggage, and duffle bags
Paints and aerosols
Indelible markers
Weapons of any type
Outside food and beverages (including alcohol)
Food of any type is not permitted in the gallery
Any item deemed by exhibit security or venue management to be inappropriate
Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
Camping chairs
Tripods

Permissible

Walkers, mobility scooters, and other mobility aids
Strollers
Cameras (still/video)
Service animals – for non-traditional service animals please contact the exhibit before your visit

Prohibited items will not be stored by venue management or on-site.

Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing.boston@immersive-frida.com for more information.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted in the gallery.

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS

Location:

Immersive Frida Kahlo will be at Lighthouse ArtSpace Boston at The Castle 130 Columbus Avenue, Boston

Parking:

Paid parking is available near Immersive Frida Kahlo, located behind the venue at 109 Arlington Street, as well as across from the venue at 201 Stuart Street.

Free street parking is also available in the vicinity of the venue.

Public transportation:

Immersive Frida Kahlo is easily accessible via public transportation, with the Back Bay commuter rail station just two blocks away.

Tickets Info

A group discount of 35% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please email us at groups.boston@immersive-frida.com.

We offer a 25% discount for students. A valid student ID is required. This offer can only be redeemed when purchasing tickets in-person at the box office.

This offer is only valid for Monday to Friday (not including public holidays) and is subject to availability. 1 ticket per valid student ID, not valid with any other offer.

Discount is subject to change and we reserve the right to remove the offer without notice.

Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersive-Frida.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing.boston@immersive-frida.com for verification.

Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

TICKET PRICES

Prime

VIP – $99.99
Premium – $59.99
Basic – $44.99
Child – $34.99

Peak

VIP – $89.99
Premium – $54.99
Basic – $44.99
Child – $34.99

Off-Peak

VIP – $74.99
Premium – $49.99
Basic – $34.99
Child – $29.99

TICKET TIERS

VIP Tickets perks:

Priority access
Limited edition poster
Cushion rental
VIP souvenir laminate
$10 voucher to use at the venue gift store on day of attendance**
Flexibility to arrive +/- one hour of your time - subject to public opening hours

**Terms for the $10 voucher:

Redeemable at venue store only on day of attendance
Maximum 1 voucher per transaction
Valid for 1 time use only – no change given
Can be used as full or part payment for items
Not available with any other offer
Gift card has no monetary value

Premium Tickets perks:

Limited edition poster
Cushion rental
Flexibility to arrive +/- one hour of your time - subject to public opening hours

Basic Tickets perks:

Standard admission
Strict arrival window of 20 minutes within your scheduled attendance start time

Child (6-16yrs) Tickets:

Ages 6-16 (children 5 and under do not require a ticket)
Admission based on your adult tickets
Child tickets are not subject to change of date fees

PEAK / OFF-PEAK / PRIME

This relates to pricing differences depending on the date and time selected.

Off-Peak is generally all day Mondays and weekday mornings and early afternoons.
Peak is generally weekday evenings and Friday afternoons.
Prime is generally Friday evenings and all day Saturdays & Sundays.

There are no refunds of tickets for this exhibit. Tickets are available for purchase online using the “GET TICKETS” button and at our onsite box office. For more details please read our terms and conditions. All tickets are subject to applicable taxes and fees.

Boston