- I Need To Reschedule
To reschedule your tickets, please visit our Change Of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.
Please note there is a $4.99 rescheduling fee per FLEX ticket and a $9.99 rescheduling fee per Timed ticket.
Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.
- I Want To Upgrade Or Downgrade
Please contact us at email@example.com to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
- I Want To Change The Name On Them
The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
- I have not received my tickets
If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!
If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.
TAKE NOTE: Please check your spam/junk folder before contacting the box office.