- I Need To Reschedule
To reschedule your tickets, please visit our Change of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.
Please note, an $8 per ticket fee will apply for a change of date request for all tickets. If you would like to move from an Off Peak date to a Peak date if there is a price difference that will be included on your invoice. Child tickets are exempt from the $8 per ticket fee, and must be accompanied by an adult ticket.
Last-minute change of date requests will not be honoured except in exceptional circumstances.
- I Want To Upgrade Or Downgrade
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
- I Want To Change The Name On Them
The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.
Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
- I Never Received Them
If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office at firstname.lastname@example.org to have this rectified.
Please check your spam/junk folder before contacting the box office.